Frequently asked questions
Here are some common questions about our company.
We offer both natural and lab-created gemstones. Each product listing clearly states the origin and certification of the gemstone.
Yes, once your order is shipped, you will receive a tracking number via email or SMS.
Loose gemstones orders usually arrive within 5–7 business days. Jewellery orders may take 10–14 business days depending on customs clearance.
All our gemstones are ethically sourced and go through a thorough quality check and certification process. You’ll receive full transparency about cut, clarity, color, and carat.
Each gemstone comes with specific care instructions. As a general rule, avoid harsh chemicals and direct sunlight
Yes, to return you need to email us with your order ID . we offer a 7-day return and exchange policy for purchases within India, provided the gemstone is in its original condition. Returns from outside India are not accepted.
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